Aikentour Patagonia, owner of www.turismoaikentour.com (hereinafter, the "Website"), manages the reservation and sale of tours and transfers in the Magallanes region for users interested in these services.
Through the Website, any person or entity (hereinafter, the "User", "Users", "Client" and/or "Clients") can book tours and transfers. Aikentour Patagonia' details are as follows:
By accessing, viewing, or using the materials, contents, or services of the Website, the user accepts these general conditions of use, which define the rights and obligations of Aikentour Patagonia and the user for the booking of tours and transfers.
These general conditions are the only ones applicable to the use of the Website and the booking of services, replacing any others unless otherwise agreed in writing between Aikentour Patagonia and the user.
Registration is not required to access the Website, but it is required to book Aikentour Patagonia services and accept these general conditions before finalizing payment.
Aikentour Patagonia has developed the Website to offer the User a service for booking tours and transfers in the Magallanes region. All services offered, such as tours and transfers, are provided directly by our team. Through the Website, Aikentour Patagonia facilitates the booking of these activities. If any activity is carried out by third-party companies, the User will be notified in advance.
To make bookings on the Website, the User must provide personal data such as name, surname, date of birth, ID (RUT, passport, or DNI), email, phone number, and accommodation. The User agrees to provide truthful and up-to-date information. They are responsible for the accuracy of the data and any consequences due to errors in the information provided.
Each booking on the Website is subject to specific conditions for each tour. The User can consult these conditions in the service description on the Website and in the confirmation email sent by Aikentour Patagonia.
The booking of Aikentour Patagonia services will be considered formalized once the Users have completed and accepted the booking form and it has been confirmed after making payment by credit or debit card (Visa or Mastercard) through Webpay Plus.
The prices are those indicated at the time of booking. All services are confirmed immediately, and the charge is made at the time of booking.
After booking, Users will receive a confirmation email with the purchase receipt. This receipt does not equate to an invoice.
Other payment methods can be consulted via email or
The relationship between goods or services providers and consumers is regulated by Law No. 19.496. Each service offered by Aikentour Patagonia has a specific cancellation policy.
Each service will apply its own cancellation conditions, including deadlines and possible penalties.
By accepting these general conditions, users confirm that they have read and accepted the cancellation policy of the reserved service and agree to its terms.
Users must use the Website legally, honestly, and in accordance with the law. In particular, they must not:
Aikentour Patagonia will not be responsible for failures or technical issues, interferences in users' internet connections, damages caused by third parties, or situations beyond Aikentour Patagonia' control.
Aikentour Patagonia reserves the right to modify these general conditions at any time without prior notice.
These general conditions are governed by Chilean law. Any dispute related to these conditions will be subject to the jurisdiction of the courts of Punta Arenas.
✦About us
We are Aikentour Patagonia, a tour and transport company based in Punta Arenas. We know the Magallanes region because we live here, and it shows on every trip: well-planned routes, realistic schedules and friendly service from your first message until we drop you back at your accommodation.
We operate our own vehicles, with drivers experienced on Patagonian roads and guides who share the history and nature of each place with respect. Our goal is simple: that you travel relaxed, safe and confident that you are in good hands.