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1.- ACCEPTANCE OF THE GENERAL CONDITIONS OF USE AND ACCESS TO THE WEBSITE.
By accessing, viewing, or using the materials, contents, or services of the Website, the user accepts these general conditions of use, which define the rights and obligations of Aikentour Patagonia and the user for the booking of tours and transfers.
These general conditions are the only ones applicable to the use of the Website and the booking of services, replacing any others unless otherwise agreed in writing between Aikentour Patagonia and the user.
Registration is not required to access the Website, but it is required to book Aikentour Patagonia services and accept these general conditions before finalizing payment.
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2.- PURPOSE OF THE WEBSITE.
Aikentour Patagonia has developed the Website to offer the User a service for booking tours and transfers in the Magallanes region. All services offered, such as tours and transfers, are provided directly by our team. Through the Website, Aikentour Patagonia facilitates the booking of these activities. If any activity is carried out by third-party companies, the User will be notified in advance.
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3.- BOOKING WITH AIKENTOUR PATAGONIA.
To make bookings on the Website, the User must provide personal data such as name, surname, date of birth, ID (RUT, passport, or DNI), email, phone number, and accommodation. The User agrees to provide truthful and up-to-date information. They are responsible for the accuracy of the data and any consequences due to errors in the information provided.
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4.- TOUR BOOKING CONDITIONS
Each booking on the Website is subject to specific conditions for each tour. The User can consult these conditions in the service description on the Website and in the confirmation email sent by Aikentour Patagonia.
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4.1.- Tour Booking Conditions
- ● Dates and Times: Cannot be changed, except for private services or special requirements.
- ● Data Modification: You can change your booking data if conditions allow.
- ● Advance Booking: The minimum booking time varies depending on the tour.
- ● Private Bookings: For private tours, contact us by email, WhatsApp, or the form.
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4.2. Specific Information Conditions
- ● Service Details: The meeting point, date, time, duration, and other details are in the service description on the website.
- ● Punctuality: Users must be punctual and present at the meeting point at the time indicated on their voucher.
- ● Duration: The duration of activities is indicative and may vary due to external factors such as weather, traffic, etc.
- ● Inquiries: If you have questions about the service, contact Aikentour Patagonia via WhatsApp.
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5.- SPECIFIC CONDITIONS FOR TRANSFERS
- ● Transfer Conditions: The specific conditions of each transfer are in the service description on the website.
- ● Luggage: Prices are final and do not include additional charges for luggage that fits in the vehicle.
- ● Private Service: Transfers are private and can only be used by users who have booked the service.
- ● Seats: The number of indicated seats includes all passengers, including children.
- ● Pick-up Time: For airport transfers, indicate the flight number and arrival time.
- ● Modifications: You can modify the transfer if the service conditions allow.
- ● Contact with the Driver: The confirmation email will include the driver's name and phone number.
- ● Stops Along the Route: Stops or changes during the route incur an additional charge.
- ● Destination Location: Transfers to addresses outside the city's urban area incur an additional charge.
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6.- ECONOMIC CONDITIONS OF CONTRACTING
The booking of Aikentour Patagonia services will be considered formalized once the Users have completed and accepted the booking form and it has been confirmed after making payment by credit or debit card (Visa or Mastercard) through Webpay Plus.
The prices are those indicated at the time of booking. All services are confirmed immediately, and the charge is made at the time of booking.
After booking, Users will receive a confirmation email with the purchase receipt. This receipt does not equate to an invoice.
Other payment methods can be consulted via email or
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7.- CANCELLATION POLICY
The relationship between goods or services providers and consumers is regulated by Law No. 19.496. Each service offered by Aikentour Patagonia has a specific cancellation policy.
Each service will apply its own cancellation conditions, including deadlines and possible penalties.
By accepting these general conditions, users confirm that they have read and accepted the cancellation policy of the reserved service and agree to its terms.
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8.- CONDUCT ON THE WEBSITE
Users must use the Website legally, honestly, and in accordance with the law. In particular, they must not:
- i. Provide false data or impersonate identities.
- ii. Use the Website for fraudulent or illegal activities.
- iii. Interfere or damage the Website or its servers.
- iv. Use automated tools to access the Website.
- v. Spread viruses or other harmful software.
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9.- LIABILITY
Aikentour Patagonia will not be responsible for failures or technical issues, interferences in users' internet connections, damages caused by third parties, or situations beyond Aikentour Patagonia' control.
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10.- MODIFICATIONS TO THE GENERAL CONDITIONS
Aikentour Patagonia reserves the right to modify these general conditions at any time without prior notice.
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11.- APPLICABLE LAW AND JURISDICTION
These general conditions are governed by Chilean law. Any dispute related to these conditions will be subject to the jurisdiction of the courts of Punta Arenas.
